#305 Rakshit Ghura: How Lenovo Is Turning AI Agents Into Digital Coworkers
Eye On A.I.为什么企业难以将AI炒作转化为真正的工作场所转型，联想又是如何利用代理式AI来真正弥合这一差距的？
在本期《Eye on AI》节目中，主持人Craig Smith与Rakshit Ghura展开对话，探讨他的团队如何借助由一组专业化代理驱动的全渠道AI架构，重新定义现代工作场所。
我们深入探讨联想如何从一家硬件公司发展为全球解决方案提供商，以及其Care of One平台如何运用基于角色的设计来改善员工体验、减少停机时间，并在IT、人力资源和运营领域提供个性化支持。
你将了解到企业在AI就绪方面常犯的错误、为什么信任和变革管理比技术本身更重要，以及组织如何设计能够“在员工所在之处”满足其需求的工作场所技术栈。
我们还讨论了联想如何践行负责任AI、企业在部署代理时应如何考虑安全与治理，以及为什么众多组织对AI充满热情却仍未准备好采用它。
Rakshit分享了来自零售、制造和现场运营的真实案例，包括AI如何提升正常运行时间、自动化工单解决、监控设备，并提供可驱动可衡量业务影响的主动洞察。
你还将了解到如何评估数字工作场所解决方案的ROI、如何在采用周期早期就让员工参与，以及在扩展代理式AI时哪些指标最为关键，包括正常运行时间、生产力提升和员工满意度。
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Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap? In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents.
We explore how Lenovo has evolved from a hardware company into a global solutions provider, and how its Care of One platform uses persona based design to improve employee experience, reduce downtime, and personalize support across IT, HR, and operations. You will learn what enterprises get wrong about AI readiness, why trust and change management matter more than technology, and how organizations can design workplace stacks that meet employees where they are.
We also cover how Lenovo approaches responsible AI, how enterprises should think about security and governance when deploying agents, and why so many organizations are enthusiastic about AI but still not ready to adopt it. Rakshit shares real examples from retail, manufacturing, and field operations, including how AI can improve uptime, automate ticket resolution, monitor equipment, and provide proactive insights that drive measurable business impact.
You will also learn how to evaluate ROI for digital workplace solutions, how to involve employees early in the adoption cycle, and which metrics matter most when scaling agentic AI, including uptime, productivity improvements, and employee satisfaction.
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原始描述
Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap?
In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents.
We explore how Lenovo has evolved from a hardware company into a global solutions provider, and how its Care of One platform uses persona based design to improve employee experience, reduce downtime, and personalize support across IT, HR, and operations.
You will learn what enterprises get wrong about AI readiness, why trust and change management matter more than technology, and how organizations can design workplace stacks that meet employees where they are.
We also cover how Lenovo approaches responsible AI, how enterprises should think about security and governance when deploying agents, and why so many organizations are enthusiastic about AI but still not ready to adopt it.
Rakshit shares real examples from retail, manufacturing, and field operations, including how AI can improve uptime, automate ticket resolution, monitor equipment, and provide proactive insights that drive measurable business impact.
You will also learn how to evaluate ROI for digital workplace solutions, how to involve employees early in the adoption cycle, and which metrics matter most when scaling agentic AI, including uptime, productivity improvements, and employee satisfaction.
Stay Updated: Craig Smith on X: Eye on A.
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