#305 Rakshit Ghura: How Lenovo Is Turning AI Agents Into Digital Coworkers
Eye On A.I.为什么企业难以将人工智能的热潮转化为真正的工作场所变革？
联想又是如何利用代理型人工智能（agentic AI）来弥合这一差距的？
在本期《Eye on AI》节目中，主持人Craig Smith与Rakshit Ghura探讨了他的团队如何通过由专业代理集群驱动的全渠道AI架构，重新定义现代工作场所。
我们将了解联想如何从一家硬件公司转型为全球解决方案提供商，以及其Care of One平台如何通过基于角色的设计（persona based design）来改善员工体验、减少停机时间，并在IT、人力资源和运营领域提供个性化支持。
您将学到企业在AI准备方面常犯的错误，为什么信任和变革管理比技术本身更重要，以及组织如何设计能够适应员工需求的工作场所技术栈。
我们还将讨论联想如何践行负责任的人工智能，企业在部署代理时应如何考虑安全与治理，以及为什么许多组织对AI充满热情却仍未准备好采纳它。
Rakshit分享了来自零售、制造和现场运营的真实案例，包括AI如何提升正常运行时间、自动化工单解决、监控设备以及提供可带来可衡量业务影响的主动洞察。
您还将学习如何评估数字工作场所解决方案的投资回报率（ROI），如何在采纳周期早期让员工参与进来，以及在规模化代理型AI时哪些指标最为关键，包括正常运行时间、生产力提升和员工满意度。
Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap? In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents.
We explore how Lenovo has evolved from a hardware company into a global solutions provider, and how its Care of One platform uses persona based design to improve employee experience, reduce downtime, and personalize support across IT, HR, and operations. You will learn what enterprises get wrong about AI readiness, why trust and change management matter more than technology, and how organizations can design workplace stacks that meet employees where they are.
We also cover how Lenovo approaches responsible AI, how enterprises should think about security and governance when deploying agents, and why so many organizations are enthusiastic about AI but still not ready to adopt it. Rakshit shares real examples from retail, manufacturing, and field operations, including how AI can improve uptime, automate ticket resolution, monitor equipment, and provide proactive insights that drive measurable business impact.
You will also learn how to evaluate ROI for digital workplace solutions, how to involve employees early in the adoption cycle, and which metrics matter most when scaling agentic AI, including uptime, productivity improvements, and employee satisfaction.
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Craig Smith on X: https://x.com/craigss
Eye on A.I. on X: https://x.com/EyeOn_AI
原始描述
Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap?
In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents.
We explore how Lenovo has evolved from a hardware company into a global solutions provider, and how its Care of One platform uses persona based design to improve employee experience, reduce downtime, and personalize support across IT, HR, and operations.
You will learn what enterprises get wrong about AI readiness, why trust and change management matter more than technology, and how organizations can design workplace stacks that meet employees where they are.
We also cover how Lenovo approaches responsible AI, how enterprises should think about security and governance when deploying agents, and why so many organizations are enthusiastic about AI but still not ready to adopt it.
Rakshit shares real examples from retail, manufacturing, and field operations, including how AI can improve uptime, automate ticket resolution, monitor equipment, and provide proactive insights that drive measurable business impact.
You will also learn how to evaluate ROI for digital workplace solutions, how to involve employees early in the adoption cycle, and which metrics matter most when scaling agentic AI, including uptime, productivity improvements, and employee satisfaction.
Stay Updated: Craig Smith on X: Eye on A.
I.
on X: