#305 Rakshit Ghura: How Lenovo Is Turning AI Agents Into Digital Coworkers
Eye On A.I.为何企业难以将人工智能的热潮转化为真正的职场变革，而联想又如何通过智能体人工智能来弥合这一差距？
在本期《聚焦人工智能》节目中，主持人克雷格·史密斯与拉克希特·古拉展开对话，探讨他的团队如何通过一支由专业智能体驱动的全渠道人工智能架构，重塑现代职场。
我们将了解联想如何从硬件公司转型为全球解决方案提供商，其"一人一策"平台如何通过基于角色的设计改善员工体验、减少停机时间，并在IT、人力资源和运营领域提供个性化支持。
您将了解到企业在人工智能准备方面常犯的错误，为何信任和变革管理比技术更重要，以及组织如何设计能贴合员工实际需求的职场技术栈。
我们还将探讨联想如何践行负责任的人工智能，企业在部署智能体时应如何考虑安全与治理，以及为何众多组织对人工智能热情高涨却仍未做好应用准备。
拉克希特分享了零售、制造和现场运营领域的真实案例，包括人工智能如何提升设备正常运行时间、自动处理故障工单、监控设备状态，并提供能带来可量化业务影响的主动洞察。
您还将学习如何评估数字化职场解决方案的投资回报率，如何在采用初期就让员工参与进来，以及在扩展智能体人工智能时哪些指标最为关键——包括正常运行时间、生产力提升和员工满意度。
保持关注：克雷格·史密斯的X账号：聚焦人工智能的X账号：
Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap? In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents.
We explore how Lenovo has evolved from a hardware company into a global solutions provider, and how its Care of One platform uses persona based design to improve employee experience, reduce downtime, and personalize support across IT, HR, and operations. You will learn what enterprises get wrong about AI readiness, why trust and change management matter more than technology, and how organizations can design workplace stacks that meet employees where they are.
We also cover how Lenovo approaches responsible AI, how enterprises should think about security and governance when deploying agents, and why so many organizations are enthusiastic about AI but still not ready to adopt it. Rakshit shares real examples from retail, manufacturing, and field operations, including how AI can improve uptime, automate ticket resolution, monitor equipment, and provide proactive insights that drive measurable business impact.
You will also learn how to evaluate ROI for digital workplace solutions, how to involve employees early in the adoption cycle, and which metrics matter most when scaling agentic AI, including uptime, productivity improvements, and employee satisfaction.
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原始描述
Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap?
In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents.
We explore how Lenovo has evolved from a hardware company into a global solutions provider, and how its Care of One platform uses persona based design to improve employee experience, reduce downtime, and personalize support across IT, HR, and operations.
You will learn what enterprises get wrong about AI readiness, why trust and change management matter more than technology, and how organizations can design workplace stacks that meet employees where they are.
We also cover how Lenovo approaches responsible AI, how enterprises should think about security and governance when deploying agents, and why so many organizations are enthusiastic about AI but still not ready to adopt it.
Rakshit shares real examples from retail, manufacturing, and field operations, including how AI can improve uptime, automate ticket resolution, monitor equipment, and provide proactive insights that drive measurable business impact.
You will also learn how to evaluate ROI for digital workplace solutions, how to involve employees early in the adoption cycle, and which metrics matter most when scaling agentic AI, including uptime, productivity improvements, and employee satisfaction.
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I.
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